Latest review first
Worst ever experience with GAP
Worst shopping experience with GAP! It was my first time shopping in GAP and worst ever experience. I ordered on Nov 23th, 2018. Ordered total 18 items and checked with GAP customer care on Dec 5th, 2018 for confirmation of delivery by Dec 11,2018. After waiting for delivery until Dec 13th, 2018, I called GAP customer care and came to know that UPS is returning the package to GAP and UPS tracking number is not provided to me by GAP. When I connected with UPS for package, they were looking for UPS tracking number which is not provided to me. Its really frustrating to coordinate with GAP and UPS for delivery of shipment. I have been forced to cancel the order. Never recommend anyone to use GAP products because of worst service experience!
I didn't like
- Delivery service
- Integration of gap with ups
Paid for a purchase on my gap card, processed payment, got my confirmation. 1 week later got a snail mail saying they had a error and couldnt process the payment. 2 weeks an email arrives stating the same thing?? Mailed out my payment for $26..got a new statement for...Read more
Gap - Mean and rude associates
I went to the store to return defective pAir of pants I bought for my husband and we realised it was defective after he wore it for literally 10 mins. The associate was rude, she made fun of my accent (I Harv Asian accent) and finally when I was almost crying and about to leave, another customer behind me in line intervened and then the associate returned the pants. Poor, Poor, Poor........ Will never go to any GAP store again...you lost a very loyal customer this week.
Gap - Terrible service
Got a gap credit card order a bunch off stuff. One outfit didn't fit. Went to the store at qns mall 3 days they wouldn't exchange saying it was not on my c.c the store must have given me 2 carda. The bank said no you have one card. Still have no clue how many cards I have so cancelled all. They charged me more money to exchange the clothes. Their customer service was no help at all they could care less
Short Review on December 11, 2016
Order on line just received and need to ship to Portugal before Tuesday (12/13). What do do now????
This morning i was at the gap outlet in Watertown Ma. The store opened late at 10:04 I asked the man Rodney why his reply was "not yet'. Another customer had already walked away. I came in and I said gee that's great he said to me as he confronted me on the floor this...Read more
I recieved alot of money in Gap gift cards for Christmas. A few years ago, I bought great sleepwear, all my bras and underwear at the gap body. they lasted for years. Now i need new ones. I know after months of on line and in store searching, there no longer is, this go...Read more
Dirty clothes at gap
GAP don't bother to clean items from the factory. I tried on a sweater today in their HK store, over the top of my shirt, and ended up with a different colour shirt: when I took of the sweather, my shirt was covered in fluff. Shameful. You would have thought that a company the size of GAP would make an effort to present items in a reasonable condition. I asked the shop assistants for assistance and they offered my a small piece of sellotape.
I placed an order with Baby Gap on December 10 for items that were listed as "in stock" when I placed the order. The order took 3 days to ship.....and only half of the items were sent; the rest back ordered! Nothing has been received yet. If the items are "in...Read more
Sunday I went into the Gap store to change the sizes on sweaters I purchased offline. I stood in line and was working with a sales associate on the process for returning the sweaters or exchanging them for another size. After I picked up the sweaters the line was...Read more
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