Gap
Gap Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Gap has 2.1 star rating from 178 reviews and 42% would recommend; most feedback is negative with 69% unfavorable and 12% positive.
Key Takeaways for Future Customers
- Check recent Gap reviews before ordering and be prepared for delivery or return hurdles.
- Expect mixed product quality but regular discounts and offers.
- Keep documentation if requesting a refund or disputing billing charges.
Negative Feedback / Risk Areas
- Frequent Gap customer complaints about lost or misdelivered packages and carrier issues.
- Common reports of poor customer service, slow refunds, and confusing returns or billing problems.
- Order cancellations, wrong items, and difficulty changing addresses after purchase.
Positive Feedback
Customers praise clothing quality, discounts, and occasional helpful service agents who resolve issues like pickup and price adjustments.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Gap has 2.1 star rating from 178 reviews and 42% would recommend; most feedback is negative with 69% unfavorable and 12% positive.
Key Takeaways for Future Customers
- Check recent Gap reviews before ordering and be prepared for delivery or return hurdles.
- Expect mixed product quality but regular discounts and offers.
- Keep documentation if requesting a refund or disputing billing charges.
Negative Feedback / Risk Areas
- Frequent Gap customer complaints about lost or misdelivered packages and carrier issues.
- Common reports of poor customer service, slow refunds, and confusing returns or billing problems.
- Order cancellations, wrong items, and difficulty changing addresses after purchase.
Positive Feedback
Customers praise clothing quality, discounts, and occasional helpful service agents who resolve issues like pickup and price adjustments.
Media from reviews
Turn one complaint into a collective action
Chennai, Tamil Nadu
Worst that they didn’t send my product but I paid
You have ordered a gap T-shirt, but they didn't send it. I ordered two, but they sent me one. I didn't get beige.
- Refund or replacement
Preferred solution: Full refund
User's recommendation: Open the parcel before paying money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer - - Lasership leaves packages in the lobby, not at the door.
- - Gap says a photo exists, customer denies posting, and Barclays rep was understanding.
I have been a gap/banana republic card holder for over 10 years and ever since they started using Lasership as their delivery service, 8 times out of 10 I do not get my packages because they insist on leaving the package in the lobby of my building and there are signs all over the lobby asking the delivery drivers to not leave the packages in the lobby! When I called Gap to say I never received my package of over $300 worth of items, I was told I need to take it up with the credit card company because I have a history of not receiving my packages as if they did not believe me!
Normally, the delivery driver will post a picture to the site of where they left the package, but there was no picture posted and when I spoke with the representative from Gap customer service, she said there was a picture and it shows that the package was left in the lobby! I explained that my building has 21 floors with 10 apartments per floor! Anyone could have taken my package, but I need to call and I need to dispute this! Why?
Shouldn't my package have been brought to my door? This made me feel as if I was a liar and a thief. Luckily, the representative at the credit card company (Barclays) was very nice and understanding.
This incident has me rethinking ever shopping at banana republic/the gap and old navy and I will let everyone I know not to shop there either! I never have this problem when they have UPS deliver the packages.
- Nice clothes
- Horrible delivery service
Preferred solution: Apology
User's recommendation: Have your package delivered to a drop off location
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever received my package
- - GAP/Banana Republic cardholder reports LASERSHIP delivery problems.
- - Requests LASERSHIP proof-of-delivery photo; says won't pay.
I have been a GAP/Banana Republic card holder for over 29 years. Ever since they started using LASERSHIP as their delivery carrier, I have had nothing but problems receiving my packages; they throw the packages in the lobby, and people steal them!
I tried having things shipped to a 24-hour business and still never received my package. I disputed it with GAP, and they are telling me I am responsible! Show me the picture LASERSHIP posted on their site as proof of delivery, and I will pay; otherwise, I will post on social media sites, and GAP will get boycotted until this can be cleared up! I'm not paying for something I never received!
I attached my conversation with the carrier! They know I did not receive my package.
Preferred solution: Full refund
User's recommendation: DO NOT SHOP HERE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI tried to change my address within two hours of placing the order and it was not possible
There was no more than two hours beyond the time. I placed the order until I realized I had put the wrong address.
I was unable to change the address. This is ridiculous.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Denver, Colorado
Picked up Order
- - I ordered jeans for pickup and canceled when they were ready.
- - Order shows picked up and no refund; I'll dispute the charge if unresolved this week.
I ordered a pair of jeans for pickup. When they were ready, I actually called the store to cancel, and they said I was all set.
I still have not been refunded, and on my account, they are marked as picked up.
I keep being told 'not to worry' by their customer service. I will dispute the charge with my credit card company if it is not resolved this week.
- Scams
Preferred solution: Full refund
User's recommendation: DO NOT BUT AT THE GAP
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo pay my bills.
I call to pay my bill from my account. It has been taken care of by the agent!
I had no problems get through. The agent was professional and knowledgeable about the process.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Irving, Texas
Contacting Lawyer
- - Tarrene Young Julian had gap insurance on a 2017 Veloster involved in a fire.
- - They owe nothing and plan to sue over credit score.
My name is Tarrene Young Julian and I had gap insurance on my 2017 Hyundai Veloster which was in a fire. Your gap insurance is stating we owe over $2200!
I'm contacting a lawyer because we have been paying on our coverage for over 2 years. Plus, we had the extended warranty coverage through Dickson City Hyundai. We owe nothing!
We are going to sue you because you are affecting my credit score. We owe nothing!
- Are con artists
- Want your monthly payment
Preferred solution: Full refund
User's recommendation: Refuse Gap Insurance
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Westminster, California
Cancelled order due to suspected Fraud
- - GAP USA canceled my order due to fraud via a no-reply email.
- - There was no explanation or contact option; I am waiting to see if it will be reinstated.
I made an order with GAP USA. The next day, I received an email (a no-reply email) to say they had cancelled the order due to fraud.
There was no explanation, no way for me to get in touch; it was really frustrating as it was a Christmas gift.
I am hoping they respond soon. I am now waiting for them to get back to me to let me know if they will reinstate the order.
- Lovely stuff
- Not giving an email response or phone number for customer respons
Preferred solution: My cancelled order due to suspected fraud reinstated and posted soonest to get to my friend for Christmas.
User's recommendation: look out
Dallas, Texas
The cashier did not remove the white ‘thing’.
- - I called about removing the white spot on jeans; no solution was given.
- - Neighbor suggested taking the jeans and receipt to Old Navy nearby; I did.
I called to ask how to remove the white thing at the bottom of jeans I had just purchased. No solution.
Fifteen minutes later, however, a neighbor suggested I take the jeans and receipt to an Old Navy close by. I did.
It was a happy ending!
Could this have been suggested by your agent initially?
User's recommendation: Check that the cashier removes the white ‘thing’!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Brampton, Ontario
Disappointed
- - Two GAP items arrived with tags not removed.
- - I tried to remove the tag at home and it ripped.
- - I can't return because of distance, and $45 is lost.
On june 8 i brought 2 items from GAP they did not remove the security tag while packing the items which is their responsibility to do. I can't back again because its far from my home thats why i tried to remove that tag at home.
Suddenly it got ripped off.
My 45$ has gone in trash. Because its GAPs responsibility.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Columbus, Ohio
I didn't receive my order
- - Order marked delivered but not received.
- - There is another similar address: 390 Hauser Street.
My order has been delivered on the website but I havent received it yet. Theres one more address which is similar with my address in my neighborhood.
The other address is 390 Hauser street. Sometimes people deliver my packages over there.
Maybe same thing had happened. But I dont have my order right now
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerAclaración
Hola hice una compra y me llegó un correo que es un fraude y cancelaron mi pedido y no logro ver de regreso mi dinero en mi cuenta
Preferred solution: Manden mi pedido o regresen mi dinero
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGREAT customer service!
Helped me with a price adjustment. He was friendly and professional.
He adjusted my total amount and was very professional with explaining the the details. Thank you!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHaven't received my Gap insurance refund
My Kia forte 2019 ,,,was stolen out of my driveway..at my home...Gap didn't pay the remaining balance,,,after GEICO completed there payment...
User's recommendation: I haven't received full payment for auto bill that was stolen...
Chino, California
Wrong address on oder
- - I tried ordering twice in a week and updated my address online.
- - The order shipped to my son's old address from 4 years ago.
2 times in a week i tried ordering something and update my address on website. After putting payment information and competing order it says mailing to an old address of my son from 4 yrs ago.
He moved and i live an hour away from that address. So frustrating
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Beaufort, Kerry
I want to know where is my order
I don't know what happened with my order. Please send it, I still want it and you've already charged me. You never sent even the confirmation email.
Preferred solution: Deliver product or service ordered
About
, , , ,
Gap, Inc. is a public company that was founded in 1969 by Donald Fisher and Doris Fisher. Gap is a clothing and accessories retailer. The company is headquartered in San Francisco, California. The tagline of the company is: "Fall into the Gap". The company has stores in the United States, Canada, Mexico, France, Japan, the United Kingdom and many other countries worldwide. In 1974 Gap started to sell private label merchandise. At the present time Gap sells such brands as Gap, Gap Kids, Gap Body, Banana republic that was acquired in 1983, Love Me Gap, Old Navy that was created in 1994 and Piperlime. In 1997 the company started its on-line operations.
Gap is ranked 829 out of 12282 in Footwear and Clothing category
USA, Canada, Asia
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This is for gap.com (the store) not gap insurance as a general product. You’ll want to find the company that sold you the gap insurance. But I’m guessing based on your comment this is user error on your part because you pay very little attention to detail.